Refund and Returns Policy
At Booksnow.net, we strive to ensure that our customers are satisfied with their purchases. We understand that sometimes situations arise that may require a refund or return, and we are committed to handling such requests in a transparent and fair manner.
Digital Product Returns and Refunds
Since we sell digital products (eBooks), our refund policy is as follows:
- No Refunds: Due to the nature of digital products, we do not offer refunds once the purchase is completed and the eBook is downloaded. Once the product is sent to your email or made available for download, it is considered delivered and is non-refundable.
- Exceptions: If there is a technical issue with the eBook (such as incorrect format or file corruption), please contact our customer support team within 7 days of purchase. We will work with you to resolve the issue, which may include providing a new download link or an alternate format, if applicable.
- Wrong Purchase: If you accidentally purchased the wrong eBook or product, please contact us immediately. We will assist you in resolving the issue, but refunds are not guaranteed.
Damaged or Defective eBooks
In the rare event that you receive a damaged or defective eBook file, please contact our customer support team at info@booksnow.net within 7 days of purchase. We will verify the issue and provide a replacement file or alternative solution.
How to Request a Refund or Return
If you believe you are eligible for a refund or return based on the conditions listed above, please follow these steps:
- Contact Us: Reach out to our customer support team via email at info@booksnow.net.
- Provide Order Details: Include your order number, the name of the eBook, and a description of the issue.
- Resolution: We will review your request and respond within 2 business days with a resolution.
Cancellations
Once a purchase is completed and the eBook is delivered or made available for download, cancellations are not accepted. If you need assistance with your purchase, please contact us as soon as possible.
Contact Information
If you have any questions about our refund and return policy, or if you need assistance, please don’t hesitate to reach out to us:
Email: info@booksnow.net